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Find articles about information features, troubleshooting guides,
and other technical information related to the hosting service Hostinger.

How to fix problem if you are able to send but not receive emails?

Modified on:
emails mx record sending email receiving email

If you are not receiving emails this could be due to many different reasons. To make sure this is not an issue with your used settings, consider going to this page http://www.intodns.com and check your Domain's MX record value there.

In "MX Records" value you should see mx1.hostinger.com. If you see a different value, you need to change it in your website's Control Panel, in the Edit MX Record menu. You can easily reset your MX records to defaults and everything should start working again in the next 24 hours.

If your MX records are correct, you are not receiving any emails both on Webmail and external email clients, don't hesite to contact us directly for further help with your Email issue. You can easily contact us by using our Live Chat or at support@hostinger.com.